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When are tracking numbers updated?

Once your order is dispatched, we ensure real-time tracking updates, and the
relevant information will be forwarded directly to your email.

Can my wig be worn glue-less?

Yes, our wigs are equipped with an elastic band, adjustable straps, and combs,
catering to both beginner and advanced wig wearers who prefer a glue-free
application method. For the optimal experience, we recommend exploring our
selection under the 'glue-less' wig category.

Can I create my own Wig?

Unleash your creativity with our "Create Your Own Wig" Service, where you
become the designer of your perfect hairpiece. Choose from a variety of textures,

lengths, and colors to customize a wig that perfectly complements your style.
Elevate your look and embrace the uniqueness of a wig tailored to your
preferences. Simply reach out to us via email or direct message with your
requests, including photo references and a detailed explanation of what you
envision. Our team is dedicated to bringing your dream wig to life, ensuring it's
tailored to perfection just for you.

What is a Lace Closure?

Lace Closures Simplified:
A lace closure is a small hairpiece made of fabric lace which is designed for use
with hair weave or wig installations. It allows you to achieve a full wig unit or
weave while keeping most, if not all, of your natural hair concealed. With the
flexibility to part your hair in various ways, lace closures offer a protective and
effortlessly natural-looking style. Available in sizes 4x4, 5x5, 6x6, and 7x7 inches
(Length x Width), find the perfect fit for your preferred look.

What is a Lace Frontal?

Lace Frontals Simplified: Style Your Way!
Lace frontals are laces pieces that are the perfect solution for recreating a seamless
hairline from ear to ear, giving you the freedom to part your hair wherever you
like – middle, left, or right. With sizes available in 13x4 and 13x6 inches (length x
width), our lace frontals provide easy, versatile styling options for a natural and
personalized look.

How long do Closures/Frontals last?

Lace Closure Lifespan:

Lace closures, when cared for properly, typically last between 2-3 months. With
diligent maintenance, they can exceed this timeframe, emphasizing the importance
of proper care. Opting for a glue-less wig application enhances its lifespan.
Lace Frontal Lifespan:
Lace frontals, crafted delicately, usually have duration of 4-6 weeks or 1-2 uses.
Prolonging their wear demands careful re-application and maintenance. Opting for
a glue-less wig application enhances its lifespan.

About the texture/colour Disclaimer

Every bundle is distinct, coming from an individual source with unique
characteristics. Although similar, no two bundles share the exact texture, pattern
or color. While we make efforts to pair similar bundles, there could be slight
differences in color and texture.
Please note that even though we aim for similar patterns and colors, receiving
bundles with precisely the same color and texture is not guaranteed.

I have a problem with completing my order.

We're here to help! Please fill out our "Contact Us" form at your earliest convenience
or send us a direct message on @pryde_nubia on Instagram. Provide specific details
about the issue you're experiencing, and our team will swiftly assist you in ensuring
the successful completion of your order.

If my package is lost what should I do?

While we make every effort to ensure your items reach you intact and on time, we
cannot be held responsible for any lost or damaged items once they leave our
possession. We are committed to resolving most issues that may arise during
transit. However, the ultimate responsibility for lost or damaged items rests with
the shipping carriers. If you encounter any concerns or issues, please feel free to
contact the respective shipping carriers for assistance.

I don't know what wig is best for me. Can you assist me?

Are you uncertain about the ideal wig, hair extension, or texture for you? Schedule
an online consultation today, and allow us to guide you in discovering the perfect
unit that complements your needs and personality. Click link to book consultation : https://prydenubia.com/products/online-wig-consultation

What is your order processing time?

Hair Orders:
Processing Time: 7-14 business days
Shipping Time: 1-4 days

Product Orders:
Processing and Shipping Time: 1-3 business days

Custom Wig Orders (Pre-orders):
Completion Time: 21-28 business days (varies with order volume)
During Sales: Turnaround times may extend up to 21 business days

Ready to Ship Units:
Shipping Time: 2-4 business days

Got more questions? Contact us and we will reply back within 1-2 working days