Refund policy
At PrydeNubia, we prioritize the health and hygiene of our customers. Due to
health regulations and the unique nature of our products, we regret to inform you
that we do not accept returns, except in the case of an incorrect order.
We take immense pride in the high-quality wigs and extensions we offer. Each
item undergoes a thorough inspection for consistency and quality before being
shipped. This results in an extremely low rate of return requests. For regular
priced items, we may consider exchanges; however, units must remain un-
tampered with, and the lace should not be cut or the wig worn.
Unfortunately, sale items cannot be exchanged or refunded, with a few exceptions.
Before using your new wig or hair extensions, thoroughly inspect the product to
ensure it meets the desired length, color, and texture requested. We highly
recommend inspecting and examining the hair without cutting the lace or hair or
tampering with the unit/bundles in any way. Please note that the photos of our hair
are in their raw state and not altered. Therefore, once the hair is washed, it may
differ from the online photos, reflecting the desired texture you purchased. If you
have any questions about our textures and products, feel free to contact us prior to
purchasing.
In the event of a return or exchange, the unit must be in the exact shape it was
when purchased/received, and all clips, bands, or any other items must be returned
with the unit.
Custom Made Wigs:
Due to orders being customized, there are no returns on custom wig orders.
health regulations and the unique nature of our products, we regret to inform you
that we do not accept returns, except in the case of an incorrect order.
We take immense pride in the high-quality wigs and extensions we offer. Each
item undergoes a thorough inspection for consistency and quality before being
shipped. This results in an extremely low rate of return requests. For regular
priced items, we may consider exchanges; however, units must remain un-
tampered with, and the lace should not be cut or the wig worn.
Unfortunately, sale items cannot be exchanged or refunded, with a few exceptions.
Before using your new wig or hair extensions, thoroughly inspect the product to
ensure it meets the desired length, color, and texture requested. We highly
recommend inspecting and examining the hair without cutting the lace or hair or
tampering with the unit/bundles in any way. Please note that the photos of our hair
are in their raw state and not altered. Therefore, once the hair is washed, it may
differ from the online photos, reflecting the desired texture you purchased. If you
have any questions about our textures and products, feel free to contact us prior to
purchasing.
In the event of a return or exchange, the unit must be in the exact shape it was
when purchased/received, and all clips, bands, or any other items must be returned
with the unit.
Custom Made Wigs:
Due to orders being customized, there are no returns on custom wig orders.