Shipping Policy
-PrydeNubia ships From Monday to Thursday.
-We DO NOT ship on weekends or holidays.
All items are available for shipping unless stated otherwise.
-Units ship With-in 7-14 business days after payment and completion.
-PrydeNubia uses FedEx and DHL as our shipper
Order Placement and Timing:
For the best experience, we recommend placing your order well in advance (based on shipping and processing times) and not waiting until the last minute, especially if you have a specific deadline for receiving your product. Ordering in advance ensures flexibility and accounts for any unanticipated delays that may occur, some of which may be beyond our control.
For Quick Shipping, please email or DM us to confirm availability.
REFUND POLICY
NO REFUNDS
All sales are final. We do not offer refunds under any circumstances.
RETURN POLICY
At PrydeNubia, we prioritize the health and hygiene of our customers. Due to
health regulations and the unique nature of our products, we regret to inform you
that we do not accept returns, except in the case of an incorrect order.
We take immense pride in the high-quality wigs and extensions we offer. Each
item undergoes a thorough inspection for consistency and quality before being
shipped. This results in an extremely low rate of return requests. For regular
priced items, we may consider exchanges; however, units must remain un-
tampered with, and the lace should not be cut or the wig worn.
Unfortunately, sale items are not eligible for exchanges, with a few exceptions. In cases where an exchange is approved, the replacement item must be of equal or greater value than the original purchase. If the replacement item is of greater value, the price difference must be paid before the exchange is processed.
Before using your new wig or hair extensions, thoroughly inspect the product to
ensure it meets the desired length, color, and texture requested. We highly
recommend inspecting and examining the hair without cutting the lace or hair or
tampering with the unit/bundles in any way. Please note that the photos of our hair are in their raw state and not altered. Therefore, once the hair is washed, it may differ from the online photos, reflecting the desired texture you purchased. If you have any questions about our textures and products, feel free to contact us prior to purchase.
In the event of a return or exchange, the unit must be in the exact shape it was
when purchased/received, and all clips, bands, or any other items must be returned with the unit.
Custom Made Wigs:
Due to orders being customized, there are NO returns on custom wig orders.