Shipping Policy

-PrydeNubia ships From Monday to Thursday.
-We DO NOT ship on weekends or holidays.
All items are available for shipping unless stated otherwise.
-Units ship With-in 7-14 business days after payment and completion.
-PrydeNubia uses FedEx and DHL as our shipper

Order Placement and Timing:
For the best experience, we recommend placing your order well in advance (based on
shipping and processing times) and not waiting until the last minute, especially if you
have a specific deadline for receiving your product. Ordering in advance ensures
flexibility and accounts for any unanticipated delays that may occur, some of which
may be beyond our control.
 
*For Quick Shipping, please email or DM us to confirm availability.*

Return Policy

At PrydeNubia, we prioritize the health and hygiene of our customers. Due to
health regulations and the unique nature of our products, we regret to inform you
that we do not accept returns, except in the case of an incorrect order.
We take immense pride in the high-quality wigs and extensions we offer. Each
item undergoes a thorough inspection for consistency and quality before being
shipped. This results in an extremely low rate of return requests. For regular
priced items, we may consider exchanges; however, units must remain un-
tampered with, and the lace should not be cut or the wig worn.
Unfortunately, sale items cannot be exchanged or refunded, with a few exceptions.
Before using your new wig or hair extensions, thoroughly inspect the product to
ensure it meets the desired length, color, and texture requested. We highly
recommend inspecting and examining the hair without cutting the lace or hair or

tampering with the unit/bundles in any way. Please note that the photos of our hair
are in their raw state and not altered. Therefore, once the hair is washed, it may
differ from the online photos, reflecting the desired texture you purchased. If you
have any questions about our textures and products, feel free to contact us prior to
purchasing.
In the event of a return or exchange, the unit must be in the exact shape it was
when purchased/received, and all clips, bands, or any other items must be returned
with the unit.
Custom Made Wigs:
Due to orders being customized, there are no returns on custom wig orders.

Processing Time
Order Processing and Shipping Information:
Hair Orders:
Processing Time: 7-14 business days
Shipping Time: 1-4 days

Product Orders:
Processing and Shipping Time: 1-3 business days

Custom Wig Orders (Pre-orders):
Completion Time: 21-28 business days (varies with order volume)
During Sales: Turnaround times may extend up to 21 business days

Ready to Ship Units:
Shipping Time: 2-4 business days

Important Notes:

For custom wig orders, please avoid reaching out before 21 business days, as these
are crafted with care and time.
PrydeNubia is not liable for improperly fit units if correct head measurements are
not provided. Refer to the sizing charts for accuracy.
Ensure your SHIPPING & BILLING addresses are CORRECT before purchasing
units/extensions.